Northern Rogue Technologies Inc. Privacy Policy

Northern Rogue Technologies Inc. ("Northern Rogue," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect, use, disclose, retain, and store in the course of operating our business and providing technology services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including information collected through our website, service desk, client communications, email, phone, SMS text messaging, and other business interactions.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information that Northern Rogue collects in connection with:

• Client onboarding and account administration

• Service desk and technical support requests

• Managed IT services, cybersecurity services, consulting, and related services

• Website inquiries and contact forms

• Email, phone, SMS text messaging, and other communications

• Billing, procurement, scheduling, and business operations

• Security, compliance, and incident response activities

This Privacy Policy does not replace any separate written agreement between Northern Rogue and a client. Where a client agreement, services agreement, data processing agreement, statement of work, or other written contract applies, that agreement may contain additional terms regarding confidentiality, security, privacy, or data handling.

2. Accountability and Privacy Officer

Northern Rogue is responsible for personal information in its custody or under its control.

Northern Rogue has designated a Privacy Officer responsible for privacy compliance and for responding to privacy-related questions, access requests, correction requests, and complaints.

Privacy Officer

Northern Rogue Technologies Inc.

Email: privacy@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca

3. Personal Information We Collect

Northern Rogue may collect personal information such as:

• Name

• Job title or role

• Organization or employer

• Business address

• Email address

• Phone number

• Mobile phone number

• Communication preferences

• Service desk ticket information

• Technical support history

• Device, account, system, or network information needed to provide services

• Billing and account administration information

• Information you provide when contacting us by email, phone, SMS, website form, or other communication method

We may also collect technical information related to the services we provide, including device names, usernames, business contact details, system logs, diagnostic information, security alerts, asset information, licensing information, configuration information, and other information required to deliver, secure, support, or administer client technology environments.

4. How We Collect Personal Information

Northern Rogue may collect personal information directly from you, from your organization, from authorized representatives, from service desk requests, from communications with us, from systems and tools used to provide managed services, or from third-party service providers that support our business operations.

We may collect personal information when you:

• Contact our service desk

• Submit a support request

• Send us an email or SMS message

• Call us by phone

• Complete a form on our website

• Participate in onboarding, procurement, billing, scheduling, or service coordination

• Use systems, applications, or services that Northern Rogue administers or supports on behalf of your organization

5. Purposes for Collecting, Using, and Disclosing Personal Information

Northern Rogue collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances, or as otherwise permitted or required by law.

Northern Rogue may use personal information for purposes including:

• Providing managed IT, cybersecurity, consulting, and related services

• Responding to service desk requests and technical support issues

• Communicating with clients, users, vendors, and authorized contacts

• Scheduling appointments, site visits, and service work

• Managing accounts, billing, procurement, licensing, and administration

• Maintaining service records, support history, and business records

• Monitoring, securing, supporting, and administering client technology environments

• Investigating, responding to, and documenting security incidents

• Improving our services, processes, documentation, and client support

• Meeting contractual, legal, regulatory, insurance, audit, and compliance obligations

• Protecting the rights, safety, security, and property of Northern Rogue, our clients, users, employees, and others

6. Consent

Northern Rogue collects, uses, and discloses personal information with consent where required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

In many cases, consent may be implied where you voluntarily provide personal information for an obvious business, support, service, account, or operational purpose.

You may withdraw consent to the collection, use, or disclosure of your personal information, subject to legal, contractual, service, security, and operational restrictions. If you withdraw consent, Northern Rogue will explain any likely consequences, which may include our inability to provide or continue certain services.

7. SMS Text Messaging Privacy

Northern Rogue may use SMS text messaging for conversational person-to-person communications related to service desk support, appointment coordination, technician arrival or visit coordination, account or service communications, billing or operational matters, and other business communications related to services we provide.

Information collected through SMS communications may include your mobile phone number, message content, communication history, opt-in status, opt-out status, HELP requests, and related metadata necessary to send, receive, manage, secure, document, and support SMS communications.

Northern Rogue uses SMS information to:

• Send and receive service-related SMS messages

• Respond to support requests and inquiries

• Coordinate appointments, site visits, and technician communications

• Manage account, service, billing, or operational communications

• Maintain records of business communications

• Process opt-in, opt-out, HELP, and related SMS requests

• Comply with applicable SMS, telecommunications, carrier, legal, and regulatory requirements

Mobile opt-in information will not be shared with third parties for marketing purposes.

Mobile opt-in information, SMS consent information, and text messaging originator opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Northern Rogue does not use SMS consent information for third-party advertising or third-party marketing.

8. SMS Service Providers and Message Delivery

Northern Rogue may use service providers, communications platforms, telecommunications providers, mobile carriers, software vendors, and related technology providers to send, receive, route, secure, support, or manage SMS communications.

These providers may process SMS-related information only as necessary to provide messaging, communications, hosting, security, support, compliance, or operational services to Northern Rogue.

The above does not permit the sale, rental, or sharing of mobile opt-in information, SMS consent information, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes.

9. SMS Choices, Help, and Opt-Out

You may opt out of receiving SMS messages from Northern Rogue at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any SMS message from us.

You may request help with SMS communications by replying HELP to any SMS message from us.

You may also contact Northern Rogue directly:

Email: service.desk@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca

For full SMS terms, including message types, frequency, message and data rate notices, HELP instructions, and opt-out instructions, please review our SMS Terms & Conditions:

https://www.northernrogue.ca/legal/sms-terms

10. Commercial Electronic Messages

Where Northern Rogue sends commercial electronic messages, including email or SMS messages that are commercial in nature, Northern Rogue will do so in accordance with applicable anti-spam laws.

This may include obtaining express or implied consent where required, identifying Northern Rogue as the sender, providing contact information, and including a working unsubscribe or opt-out mechanism where required.

Northern Rogue does not use Microsoft Teams SMS for bulk marketing campaigns, mass promotional messaging, or automated advertising campaigns.

11. When We Disclose Personal Information

Northern Rogue may disclose personal information where reasonably necessary for legitimate business, service, security, legal, or operational purposes, including to:

• Authorized employees, contractors, and representatives of Northern Rogue

• The client organization responsible for the relevant account, user, device, system, or service

• Vendors, suppliers, software providers, telecommunications providers, hosting providers, and other service providers that support our services or business operations

• Professional advisors, insurers, auditors, legal counsel, or compliance advisors

• Law enforcement, regulators, courts, government authorities, or other parties where required or permitted by law

• Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality safeguards

Northern Rogue does not sell personal information.

Northern Rogue does not sell, rent, or share mobile opt-in information, SMS consent information, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes.

12. Service Providers

Northern Rogue may use third-party service providers to help deliver, administer, secure, monitor, support, or improve our services and business operations.

These service providers may include providers of:

• Cloud hosting and infrastructure

• Email and communications systems

• SMS and telecommunications services

• Remote monitoring and management tools

• Ticketing and service desk platforms

• Cybersecurity and logging tools

• Backup and disaster recovery services

• Accounting, billing, and payment systems

• Documentation, productivity, and business administration tools

Service providers are expected to use personal information only as necessary to provide services to Northern Rogue or our clients and to protect the information they process.

13. Client Systems and Managed Services

As a managed services provider, Northern Rogue may access, process, store, or transmit information contained in client systems when providing support, administration, cybersecurity, monitoring, backup, consulting, or related services.

Where Northern Rogue processes information on behalf of a client, the client may be responsible for determining the purposes and lawful basis for the collection, use, disclosure, retention, and protection of that information. Northern Rogue handles such information according to applicable agreements, client instructions, service requirements, and legal obligations.

14. Security Safeguards

Northern Rogue uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include access controls, authentication controls, encryption where appropriate, logging, monitoring, endpoint protection, backup controls, security policies, staff training, and other measures appropriate to the sensitivity of the information and the nature of the services provided.

No method of transmission, storage, or electronic communication is completely secure. Northern Rogue cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

15. Retention of Personal Information

Northern Rogue retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by contract, law, regulation, insurance, audit, tax, accounting, dispute resolution, security, or business continuity requirements.

Retention periods may vary depending on the type of information, the nature of the service, client requirements, legal obligations, and operational needs.

16. Accuracy of Personal Information

Northern Rogue relies on clients, users, and authorized contacts to provide accurate and up-to-date information.

If you believe personal information we hold about you is inaccurate or incomplete, you may contact us and request a correction.

17. Access and Correction Requests

Subject to applicable legal, contractual, security, and confidentiality restrictions, you may request access to personal information Northern Rogue holds about you or request that we correct inaccurate information.

To make a request, contact our Privacy Officer using the contact information listed in this Privacy Policy. We may need to verify your identity before processing your request.

18. Privacy Complaints

If you have a concern about how Northern Rogue collects, uses, discloses, stores, retains, or protects personal information, you may contact our Privacy Officer.

Northern Rogue will review and respond to privacy complaints in accordance with applicable privacy laws and our internal privacy practices.

Privacy complaints may be submitted to:

Privacy Officer

Northern Rogue Technologies Inc.

Email: privacy@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca

19. Cookies and Website Information

Northern Rogue's website may use cookies or similar technologies to operate the website, improve functionality, understand website usage, protect against misuse, or support analytics.

You may be able to adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.

20. Links to Other Websites

Northern Rogue's website or communications may contain links to third-party websites, services, or resources. Northern Rogue is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use.

21. Children's Privacy

Northern Rogue's services are intended for business and organizational use. We do not knowingly collect personal information from children for marketing purposes.

22. International and Cross-Border Processing

Northern Rogue and its service providers may process or store personal information in Canada, the United States, or other jurisdictions where service providers operate.

Personal information processed or stored outside your province, territory, state, or country may be subject to the laws of the jurisdiction where it is processed or stored.

23. Changes to this Privacy Policy

Northern Rogue may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

Your continued interaction with Northern Rogue after changes are posted means the updated Privacy Policy applies to your future interactions with us.

24. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact:

Northern Rogue Technologies Inc.

Email: service.desk@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca

Privacy Officer

Northern Rogue Technologies Inc.

Email: privacy@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca